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RETURN/CANCELLATION POLICY
 


Orders cannot be cancelled once they have been processed.


 

DAMAGE/DEFECTS AND ERRORS
 

Please prompltly report any products that arrived damaged, with defects or if there has been an error with your order by calling +1 (949) 381-5333 or by email at sales@dlaguna.com. You must provide us with your name, invoice number and description or photos of the defect. DLaguna LLC will issue a Return Goods Authorization (RGA) number before you ship the damaged product back to us at no cost to you. If for any reason, the customer decides they do not want the item replaced, then a 25% restock fee will be deducted from the final refund.

 

RETURNS

All returns must first be approved by an DLaguna representative. All non-approved returns are subject to refusal. Returns will not be accepted after 15 days of receipt of the order.

DO NOT return merchandise without prior authorization. Items that are returned without prior authorization are subject to an automatic 50% restocking fee or complete forfeiture of your refund.

 

NON-DEFECTIVE RETURNS
 

A 25% restocking fee will be charged for the return of goods that are non- defective. Return shipping charges are the responsibility of the customer. Items must be returned in their original packaging with all packing materials and must be in sellable condition. Items that have been installed are not returnable. Shipping and Handling charges are non-refundable. Credit (minus the aforementioned deductions) will be issued upon full inspection of returned items by an DLaguna representative. HOLD ONTO THE ORIGINAL BOXES AND PACKAGING.

We will only accept a return if a Return Goods Authorization number (RGA) has been issued and the product is returned in the original manufacturer’s packaging. Products may be returned within 15 days of receiving them. The products must be brand new (never used or installed) and in perfect condition, with all of the manufacturer’s packaging intact. In order to keep our prices low, we charge a 25% restocking fee. IF applicable, original shipping and processing charges will not be refunded. Orders returned after 15 days or without an RGA # will not be accepted.

 

EXCEPTIONS AND ITEMS NOT ELIGIBLE FOR RETURN
 

Unfortunately, under certain circumstances, there are some items that are not eligible for return. These exceptions and items are as follows:

  • Items sold as Closeout Products

  • Custom Products

  • Made-to-Order Products 

  • Any item that has been assembled, installed, modified or used in any way

  • Items without prior Return Authorization

  • Items received more than 15 days ago

  • Any item without all original packaging

  • Lafer Leather Chairs, Vermont Modern, Cane-Line and Santa & Cole Products cannot be returned.

Light bulbs, parts, glass, etc.


 

PRIVACY INFORMATION 

The Information We Collect: 

This notice applies to all information collected or submitted on the DLaguna website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected on these pages are: Name, Address, Email address, Phone number, Credit/Debit Card Information.


The Way We Use Information: 

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.


 

Our Commitment To Data Security
 

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information:

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.