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Frequently Asked Questions


What Payment Options Do You Accept?

We accept all major credit card cards including: American Express, Visa, MasterCard and Discover.
We also accept PayPal and Amazon Pay.


Do You Charge Sales Tax?
One of the best things about buying through DLaguna is that we do not charge U.S. state sales tax, with one exception: orders shipping to California will be subject to the relevant sales tax.

What Is Your Cancellation Policy?
Orders cannot be cancelled once they have been processed.


Where Is My Order?

Once your order has been processed, we will send tracking information to the email you provided durning check out. If you have not recieved your tracking number, or have any questions, click here to contact Customer Service.

Do You Ship Internationally?

Yes, we ship internationally.


What If I Live In Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands?

For these locations, additional shipping fees may apply. Our Customer Service team will confirm any such fees 24-48 hours after your order is placed, and will not finalize your order until you accept the final terms.


Will You Ship To My PO Box?

Unfortunately, we cannot ship to PO Boxes or Military APOs.

Can I Ship To Multiple Addresses?

Please contact our Customer Service team and they will assist you with your specific needs.



What Is Your Return Policy?

We accept returns on a vast majority of our products (in new condition and original packaging) within 15 days of receipt, unless otherwise noted on the product page. Click here to see our full return policy.

How Much Time Do I Have to Inspect My Package For Damage?

It is critical that you inspect your order upon delivery. Orders delivered via a freight carrier specifically must be inspected upon delivery of the item. If you find any issues, please contact our Customer Service team immediately.

What If My Order Arrives Damaged?

If by some chance your item was damaged during transit, please contact our Customer Service team